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Delphi Earns Prestigious    
J.D. Power and Associates Award

"Highest Quality among AM/FM/Single CD Player/Satellite Radio Suppliers"

Delphi's passion for excellence and customer satisfaction are demonstrated by its most recent honor. Delphi Corporation is proud to have received a prestigious J.D. Power and Associates Award for its quality performance in multimedia. One of the most popular entertainment system combinations of both vehicle manufacturers and consumers is the AM/FM/Single CD Player/Satellite Radio and Delphi ranked highest in quality in that segment.

Collaboration with 4 vehicle manufacturers across 30 different vehicle architectures in executing this radio system not only reflects Delphi's passion for continuous improvement but also for customer satisfaction. "New vehicle buyers want audio systems that offer both the latest entertainment technologies and high-quality performance," said Ken Erickson, lead executive for Delphi's Entertainment & Communications product business unit. "This award validates that our focus on continuous improvement, quality and customer satisfaction is providing the right mix of value and technology for our customers."

The J.D. Power and Associates study evaluates owner experience with the quality, design, satisfaction and features of automotive multimedia systems in their new vehicles. The study is based on responses from 81,530 new-vehicle owners who purchased a 2008 model-year vehicle. Problems are measured per 100 vehicles, and a lower PP100 score indicates higher quality. Twenty eight different feature combinations were evaluated in the study including: AM/FM radio; cassette player; single CD player; multiple CD changer; navigation system and satellite radio. When compared to the rest of the industry, Delphi had fewer problems per 100 vehicles than the industry average in that category — a score of 2.7 PP100 (problems per 100 vehicles).

Delphi's history of innovations in audio systems extends back to 1936, when it integrated the first radio into the instrument panel of a car. Through the years, Delphi's audio innovations have brought drivers and passengers the new playback features they depend on for entertainment and information.

Delphi has pioneered or led the introduction of multi-speaker, multi-amp premium audio; CD playbacks; DVD rear seat video; MP3 playbacks; advanced TV reception systems; and satellite radio into the market. In 1999, the company was the first supplier to sign a licensing agreement to produce factory-installed satellite radios for both satellite radio suppliers, introducing the first OEM satellite receiver in 2001 for a 2002 model year vehicle. Currently supplying satellite radio systems to both vehicle manufacturers and retailers globally, Delphi has manufactured 14.5 million satellite radio receiver systems, a small part of more than 283 million radios provided to vehicle manufacturers for factory installation.

"Our customers are striving to put the finest available audio systems in their vehicles," said Erickson. "We're pleased to support them with the technology and the problem-free quality they need." And Delphi is certainly honored by the fact that our customers and our toughest critics of all, consumers, continue to find our audio systems to provide the design and quality they desire.